Shipping & Returns

 

SHIPPING INFORMATION

Most purchases ship via parcel service (UPS) within 5-7 business days from receipt of order. Certain custom and made-to-order merchandise will deliver to most destinations in the contiguous US within 12-14 weeks from receipt of order. 

SHIPPING RATES

You can enjoy Free Shipping on all bedding and La Loteria Tabletop for the rest of the products on our site shipping is calculated based on a combination of: 
1) size of individual product(s) added to your card, and
2) weight of the product(s).

Shipping costs can be seen at the Checkout page.

RUSH SERVICES

3 Day and Next Day Air services are available for US orders. All 3 Day, 2nd Day, and Next day rush orders received by 12PM EST will be shipped the same day. Please contact customer service at ana@shop-salt.com to request expedited shipping.

CUSTOMER SERVICE

Please email any questions regarding your shipment to ana@shop-salt.com.

CUSTOM ORDERS

Please email any questions regarding custom sales to ana@shop-salt.com.

EASY RETURNS & EXCHANGES

We take pride in creating the highest quality products for you and your home. If you are not completely satisfied with your purchase, you may return most new and unused items within 7 days from the date of delivery. Refunds will be made in the form of the original payment. Shipping charges are non-refundable.

To qualify for a refund, items must be new, unused and in the original packaging. If you are returning tableware, please carefully repack your item(s) to ensure it is not damaged in transit. 

Furniture, Art and Custom Order items are final sale and cannot be returned or exchanged. In the event that damage occurs in transit or defects are found in manufacturing, please contact custom service at ana@shop-salt.com within 7 days of delivery.

To return Bedding or Tabletop items, please follow the below procedures: 
1) Contact custom service at ana@shop-salt.com to receive an RMA number.
2) Write your RMA number on the outside of the shipping package.
3) Securely pack and seal the merchandise in the original or similar packaging.
4) Send package to: 
Shop-salt.com Attn: Returns
11545 Sorrento Valley Rd., Suite #301
San Diego, CA 92121

Returns are processed within 3-5 business days of receipt.